Washington, DC — Today, Representative Lucy McBath (GA-07) received recognition for her outstanding public service by being named the Best Congressional Office for Constituent Service, the first winner from the state of Georgia. McBath’s office provides neighbors with federal agency casework assistance and has yielded positive outcomes that have been shared by neighbors, garnered more than 6 million views on social media, and been documented in the New York Times.
Known as the “Oscars for Congress,” the Democracy Awards recognize achievement and performance in congressional offices and by Members of Congress. McBath was one of 7 members selected in 2024. For more information from CMF about the 2024 Democracy Awards winners in each category, click here.
“Each week, I am privileged to read the stories of those people whose lives we have touched through our constituent services program,” said McBath. “It is a tremendous honor to be recognized by the Congressional Management Foundation. I want to thank my staff for making this recognition possible, and I also want to thank my constituents back home in Georgia for allowing my team and me to walk alongside them in their time of need. It is the honor of my lifetime to serve our community in Congress.”
CMF cited the following as reasons for selecting Rep. McBath as winner for an award in the category of Constituent Service: “From the beginning of her time in office, Representative Lucy McBath has inculcated in her staff a sense of shared responsibility for constituent service. Every member of the district staff handles casework, which the office feels affirms both internally and externally that serving constituents is the office’s number one goal. The office has a ‘living casework intake guide’ that’s altered at least every quarter as agency processes change and constituent needs fluctuate. The guide includes every step of creating a new case and all questions that need to be asked at intake for each agency with which the office interacts. For every new staffer or intern, the office has a three-day training regimen led by the District Director and Constituent Services Director that includes casework, phone communication, field representation, event management, and office operations.”
Further details on the process and the history of the Democracy Awards can be found here. The Congressional Management Foundation (CMF) is a 501(c)(3) nonpartisan nonprofit founded in 1977 dedicated to strengthening Congress and building trust in its work with and for the American people.